AINOA gift card

AINOA gift cards are available for purchase at the information desk (Floor 1). The information desk is open Mon–Sat 10am–6pm. It is not possible to purchase gift cards with cash. Gift cards can be topped up with €10–250, and the balance is available for one or multiple purchases. Gift cards remain valid for 12 months. Check the balance using the AINOA mobile app, the QR code or through GetMyBalance


The AINOA gift card works at nearly all AINOA stores, with the exception of Nordea, Pelaamo, Your kawaii dream, and Kiinteistömaailma.



AINOA mobile app


The AINOA mobile app has all the latest news, store opening hours, current offers, and our location and contact details. Use the app to get one hour of free parking at Tapiola Park. Download the AINOA mobile app now from your application store.




Ecopoint/recycling point


Ecopoint is intended for small household waste. At Ecopoint, recycle your energy waste, household plastics, cardboard, magazines & advertisements, glass, small metals, fluorescent tubes, energy saving lamps, waste batteries and small waste electrical and electronic equipment. You can also find our reverse vending machines at Ecopoint. Present your receipt at Alko, K-Supermarket or Food Market Herkku to claim your refund.


You should take any large items to the nearest Sortti Stations.



Ecopoint is located in Tapiola Park, parking level P2, and it is open during the car park opening hours.


Ecopoint users can take advantage of the parking space in front of Ecopoint.





AINOA is designed to be accessible by everyone. Our universal toilets are situated in Floors 1, 2 and 4 and at Level M. Wheelchairs are available for loan during your visit from the information desk in Floor 1.





Information desk

Our information desk is at your service in AINOA Floor 1, next to Kaisan Café. At the information desk, purchase gift cards and enquire about lost and found items.


Hours: Mon–Sat 10am–6pm. Telephone: +358 20 781 2462, info (at)





WiFi connection

AINOA customers enjoy the use of our WiFi, AINOAOpen, provided free of charge.





Child care rooms, and playroom

The AINOA child care rooms are located in Floors 3 and 4.


The Tapio Nallen Touhumetsä playroom is located in Floor 1, right next to Bogey Park and Fiilinki. This playroom is intended for children who are under the age of 10 years and supervised by their parents. Please do not bring any food into the playroom, but a microwave oven and seating are available outside the room for small children's mealtime. Tapio Nallen Touhumetsä playroom hours: Mon–Fri 10am–8pm, Sat 10am–6pm, Sun 12noon–6pm.


Pushchairs are available for loan during your visit from the information desk.






Pets are welcome to visit AINOA's common areas. It is for every store to decide individually whether they accept animal customers into their premises. For animal-friendly stores, look for the Koirakaverit sallittu -sticker.




Lost and found property

All lost and found property will be taken to the shopping centre's information desk in Floor 1. Enquire about lost and found items on site, by email or by telephone during the information desk opening hours. Lost and found property will be stored at AINOA for two weeks, after which items will be sent to Suomen löytötavarapiste, tel. +358 600 044 01 (€1.99/start. min. + normal local call charge).


AINOA information desk, Floor 1

Hours: Mon–Sat 10am–6pm


Telephone: +358 20 781 2462, info (at)




Pickup Point

Request to have your purchases delivered to the shopping centre's Pickup Point, located in Level P2. Your purchases will be ready for pickup 30 minutes after your last purchase. This service is provided free of charge.






Pickup Point hours

Mon–Fri 11.00am–7pm

Sun closed


Telephone: +358 20 781 2459, noutopiste (at)




Parcel lockers and letterbox

All Posti, Budbee Box and Pakettipiste parcel lockers are located in Floor 1, along the corridor next to Espresso House.


Posti letterbox is located on the level M.






Withdrawal and deposit ATMs

An ATM for money withdrawal is located in Level M near the bus terminal entrance. A withdrawal and deposit ATM is located next to K-supermarket.





Reverse vending machines

Our reverse vending station is located in Level M, near the grocery shops. The machines also accept Alko bottles and cans. Present your receipt at Alko, K-Supermarket or Food Market Herkku to claim your refund.


You can also bring recyclable glass and energy waste for recycling to the reverse vending station in Level M. Ecopoint in the P2 car park also accepts bottles and cans.





Spacehub pod

The Spacehub pod provides a private and soundproof space for working in Floor 1. Make and pay for bookings through the SpaceHub app. Download the app now from your application store.







Storage lockers

Our storage lockers are located in Floor 1 along the same corridor with the parcel lockers. The storage service is provided free of charge. The storage lockers are emptied on a daily basis after the shopping centre closes.



Toilet facilities

There are customer toilets on every floor. Additionally, the Food Garden has dedicated toilet facilities.